Holiday Inn & Suites Pigeon Forge Convention Center

My wife and kids enjoyed our stay at the Holiday Inn and Suites Pigeon Forge. The Facilities were very clean and modern. I noticed the pillows and bed felt comfortable and we all slept well. It is in a great location if you have kids being around a lot of things to do. The hotel itself also seemed very kid friendly. We would stay again!

Nice facilities. Overly expensive poor breakfast buffet. Cold food and not well stocked. This kind of breakfast is included with room at other hotels of this type. Felt like we were ripped off. I complained to front desk and they offered nothing.

It was close to the Convention Center, all we ad to do was walk across the bridge and we were in the lot.

Upon arrival given the wrong type of room! stayed in a handicap accessible room which was not what I asked for!! Carpet was dirty, room was very disappointing!!!! Won’t stay here again. Staff was roughed when I complained about room.

Absolutely awful from check in to check out. We checked in with a man names Brian who was extremely rude. He scolded us for the way we booked our hotel, refused to let me pay cash even though I chose pay at property, told me he was only charging incidentals to my card for $25 and then charged the whole stay to it. Fast forward to Saturday morning when I woke up to an additional $232. (This was also happening to at least 8 other people who stayed and were checked in by Brian , some customers have extra charges up to $1,500) when I asked the front desk about it they couldn’t give me any answers as to why our cards were being charged they then told us after hours it was a glitch in the system. I spoke with the general manager Don who just like his staff was completely rude. Offered me $50 at check out and I let him know more needed to be done since they were taking all of our money his response was “if this isn’t good enough you don’t deserve anything”. After speaking with staff through the weekend and our money still not being returned we found out it was not a glitch but user error from the rude man named Brian who checked us in. I had called the front desk on Saturday evening to ask for towels and Brian answered and once again was extremely rude he answered the phone with “what do you want”. Between the awful customer service and them fraudulently charging our cards the stay was pretty much ruined. We all spent more time fighting with them then enjoying our trip.

The hotel was very nice. Very clean which is very important to me. I would definitely stay there again.

We had such a good time for the amount of time we were there. The front desk guys were very helpful and informative! We will definitely be back! It was a huge plus that we were able to walk from the room to the island.

Similar to the boardwalk at Myrtle Beach. Plenty of shops/restaurants/attractions within walking distance.

My family stayed here for the weekend. A busy holiday weekend. There was only one elevator working an I had an issue with the bathroom in my queen suite.